Question 1

How does HealOvi work?

Accepted Answer

Complete a short health assessment online (5–10 minutes). A licensed healthcare provider reviews your case within 24–48 hours and, if appropriate, sends a prescription to our pharmacy partner. Your treatment ships discreetly to your door. Ongoing care and refills are managed through the HealOvi app.

Question 2

Do I need to see a doctor in person?

Accepted Answer

No. Everything — assessment, provider review, prescription, and follow-up — is handled online. Some conditions may require recent lab work (e.g., testosterone therapy requires a blood test), which your provider will specify.

Question 3

What happens after I submit my assessment?

Accepted Answer

A licensed provider reviews your information within 24–48 hours. You'll receive a notification in the HealOvi app when your review is complete. If approved, your prescription is sent to the pharmacy. If not approved, you'll receive an explanation and guidance on next steps.

Question 4

What if my provider doesn't approve my treatment?

Accepted Answer

If a provider determines treatment isn't appropriate for your current health situation, you won't be charged for the assessment. We'll provide context and may suggest alternative care paths.

Question 5

Is HealOvi available in my state?

Accepted Answer

HealOvi is currently available in select states, with coverage expanding. You'll confirm availability for your location during the sign-up process.

Question 6

Who can use HealOvi?

Accepted Answer

HealOvi serves adults 18 and older. Specific conditions have their own eligibility criteria reviewed during the provider assessment.

Question 7

Can I use HealOvi if I already have a primary care provider?

Accepted Answer

Yes. HealOvi is designed to complement, not replace, your existing care. We recommend informing your primary care provider of any treatments you receive through HealOvi.

Question 8

How much does treatment cost?

Accepted Answer

Pricing varies by condition and treatment plan. You'll see a complete pricing breakdown after your provider assessment, before any commitment. HealOvi does not accept insurance — all plans use straightforward, subscription-based pricing.

Question 9

Does HealOvi accept insurance?

Accepted Answer

No. HealOvi operates on a direct-pay model. This keeps pricing transparent and avoids insurance complexity. Some patients use HSA/FSA funds for eligible treatments — check with your plan administrator.

Question 10

What is your cancellation policy?

Accepted Answer

You can cancel your subscription at any time through the HealOvi app. Cancellations take effect at the end of your current billing cycle.

Question 11

Is my health information private?

Accepted Answer

Yes. HealOvi is HIPAA-compliant. Your health information is encrypted and never shared with third parties for advertising or marketing purposes. See our Privacy Policy for full details.

Question 12

Will anyone know what I ordered?

Accepted Answer

All shipments arrive in plain, discreet packaging with no indication of the contents on the outside. Charges appear on your statement as 'HealOvi' — no condition or medication names.

Question 13

How quickly will I receive my medication?

Accepted Answer

Most patients receive their first shipment within 5–7 business days of provider approval. Ongoing refills ship automatically on your subscription schedule.

Question 14

Where does my medication come from?

Accepted Answer

HealOvi partners with licensed 503B compounding pharmacies in the United States. Compounded medications are not FDA-approved but are prepared under state pharmacy board oversight.

Question 15

What if I have a reaction to a medication?

Accepted Answer

Contact your HealOvi care team immediately through the app. For serious reactions, call 911 or go to your nearest emergency room. Your care team will follow up and adjust your treatment plan as needed.

Frequently asked questions

How it works

Eligibility & availability

Pricing & insurance

Privacy & security

Shipping & medication